We’re here to support you — whether you’re a vendor, a customer, or a curious ally of the Diaspora.
For all support inquiries, please use the contact form below or reach out directly using the information provided.
General Support Hours
Monday–Friday: 9:00 AM – 6:00 PM EST
Closed: Weekends and U.S. Federal Holidays
Contact Information
Email: admin@ourworldnexus.com
Response Time: 24–48 hours (business days)
Support Categories
When contacting us, please include your order number or vendor ID (if applicable) and choose one of the following:
✅ Order Inquiry or Tracking Issue
✅ Refund or Shipping Concern
✅ Vendor Platform or Product Listing Issue
✅ Technical Glitch or Access Problem
✅ General Question or Feedback
Need Immediate Help?
Check out our FAQs for answers to common questions — from shipping timelines to vendor onboarding.
Real Support. Real Time. Because Your Legacy Can’t Wait.
You’re not here to wait in line. You’re here to build, to lead, to shift generations — and we’re here to back you every step of the way.
🟢 See that chat bubble in the corner? That’s your direct line to us.
Whether you’re launching your brand, tracking your order, or unlocking a vendor plan — don’t hold the question.
Drop it. Ask it. Let’s move.
If we’re offline, we’ll circle back within 24–48 hours (business days) — because at OWN Marketplace,
we don’t just answer questions…
We help legacy leaders find solutions.
So go ahead — tap the chat.
Your momentum deserves a support system that moves with you.