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Frequently Asked Questions
📦 SHIPPING
What Shipping Methods Are Available?
We offer standard, expedited, and express shipping through trusted carriers. Shipping methods may vary by vendor and location.
Do You Ship Internationally?
Yes! OWN Marketplace partners with vendors across the globe. International shipping rates and delivery times vary based on your location and the seller’s fulfillment policy.
How long will it take to receive my order?
Delivery time depends on the product, shipping method, and vendor location. Most orders ship within 2–5 business days, unless otherwise noted on the product page.
đź’ł PAYMENT
What Payment Methods Are Accepted?
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay. Some vendors may also offer installment payment options.
Is buying on OWN Marketplace secure?
Absolutely. All transactions are protected by industry-standard SSL encryption. We never store your payment details, and your privacy is always respected.
🔄 ORDERS & RETURNS
How do I place an Order?
Simply browse, add items to your cart, and check out using our secure checkout system. You’ll receive a confirmation email right away.
How Can I Cancel Or Change My Order?
Contact the vendor directly through your account dashboard. If your order hasn’t shipped yet, most vendors can accommodate changes or cancellations.
Do I need an account to place an order?
No, guest checkout is available. However, creating an account gives you access to order history, tracking updates, and faster checkout next time.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking link via email. You can also log in and track your order in your account dashboard.
How Can I Return a Product?
Returns are handled by individual vendors. Please refer to the vendor’s return policy on the product page or contact them through your account portal.
🛍️ VENDOR FAQs
How can I sell on OWN Marketplace?
Click “Become a Vendor” in the top menu or footer. Fill out the application form, and once approved, you’ll receive a vendor dashboard to list your products.
Is there a fee to join as a vendor?
Yes, OWN Marketplace offers tiered vendor plans based on your business size and goals. Visit our “Become a Vendor” page for full details.
How do I get paid?
OWN Marketplace uses secure payment processors to ensure fast payouts. You’ll receive earnings via Stripe or PayPal, minus commission fees.
Can I manage my own inventory and orders?
Yes. Every vendor gets access to a private dashboard where you can manage your products, stock levels, pricing, orders, and shipping details.
Do I need a business license to sell?
We welcome both licensed businesses and independent creatives. However, vendors are responsible for complying with all applicable laws in their region.
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