SHIPPING POLICY (Marketplace-Wide Standards)
On Time. On Point. Every Time.
When you shop at Our World Nexus, you’re not just making a purchase—you’re investing in quality, culture, and community. We take that responsibility seriously. Every order is handled with care, precision, and a commitment to delivering excellence right to your door.
How We Move The Order
Processing with Purpose: Orders are processed within 2–5 business days. For custom or made-to-order items, vendors may need additional time—but they’ll always keep you informed.
Shipping That Delivers:
U.S. Orders: Standard delivery takes 5–10 business days after processing.
International Orders: Timelines vary by destination, but your product is worth the wait.
Who We Ship With
Our vendors partner with trusted carriers like USPS, UPS, DHL, and FedEx to ensure safe, reliable delivery. Every order includes tracking, so you know exactly when your purchase will arrive—no guesswork, no surprises.
Transparent Costs—No Hidden Fees
Shipping fees are calculated at checkout based on weight, destination, and shipping speed. What you see is what you pay.
REFUND & RETURN POLICY (Marketplace-Wide Standards)
We Stand Behind Every Purchase – Because You Deserve Excellence
At Our World Nexus, we believe shopping should be simple, reliable, and empowering. You’ve invested in products that support you, your family, and your community—and we honor that trust. While we expect every order to meet the highest standards, if something isn’t right, we make it right—quickly and without hassle.
Our Commitment to You
You have 14 days from delivery to return most items if they don’t meet your expectations. We handle issues with urgency because your time matters.
Damaged or Defective Items: If your item arrives damaged or doesn’t function as promised, report it within 7 days—with photos—and we’ll make it right.
Incorrect Items: Mistakes happen. If you receive the wrong product, notify us within 7 days, and we’ll correct it fast.
Custom Apparel: Each piece is made for you. Refunds for sizing issues are only given if the item delivered is not the size you ordered.
How To Start A Return
Email us at Support@OurWorldNexus.com with your order number and photos (if applicable).
We’ll review and respond with clear return instructions.
Once we receive your item, your refund is processed within 5–7 business days—no runaround, no delays.
What You Can’t Return
To ensure safety, quality, and fairness:
Digital downloads
Used consumables (e.g., opened supplements, wellness items)
Clearance or final sale items
Vendors You Can Trust
Our World Nexus is powered by independent vendors committed to excellence. Each seller provides their own return policies on their product pages.
Contact them directly first—they know their products best.
If a vendor fails to respond within 3 business days, we step in. Your trust is non-negotiable.
Our Promise
When you shop at Our World Nexus, you’re not just buying a product—you’re supporting a movement. We protect that connection with integrity, transparency, and action.
CANCELLATION | RETURN | EXCHANGE POLICY (Marketplace-Wide Standards)
We Value Your Choice—and Your Time
At Our World Nexus, every purchase supports our communities, our culture, and our collective future. We respect your decisions and time, and we’ve built policies that reflect that.
Order Cancellations:
– Before Shipping: Cancel within 24 hours of purchase for a full refund.
– After Shipping: Cancellations aren’t possible, but returns/exchanges can be requested once delivered.
Returns & Exchanges:
– Return Window: 14 days from delivery.
– Damaged/Defective/Incorrect Items: Must be reported within 7 days with photos.
– Exchanges: Prioritized whenever possible—we’d rather get you the right product than simply issue a refund.
Non-Returnable Items:
– Custom-made products once in production
– Digital downloads
– Opened consumables
Vendor Accountability:
Our vendors commit to timely communication. If a vendor doesn’t respond to your request within 3 business days, we intervene. Your trust fuels this marketplace.
Our Promise:
Every order is a building block for stronger communities. We protect that investment with policies that are fair, transparent, and always in service to you.
Our World Nexus Sellers | Marketplace Vendors
Vendors You Can Trust – Powering the Movement
Our World Nexus isn’t just a marketplace—it’s a collective of dedicated creators, innovators, and changemakers who believe in excellence and generational wealth. Every vendor on our platform represents more than a business—they represent legacy, culture, progress, community, and fiscal independence – representing all of us.
What Our Vendors Deliver
Uncompromising Standards: Each vendor commits to quality, transparency, and timely service—because your trust is the foundation of what we do.
Clear Communication: Vendors respond to inquiries within 3 business days or less. If a question arises, they’re here to provide answers, not excuses.
Reliable Shipping & Returns: Vendors provide their own shipping and return policies, clearly listed on their product pages, so you always know what to expect.
If Issues Arise – We’ve Got You
Direct Resolution: Start with the vendor—they know their product best and will work quickly to resolve any concerns.
Marketplace Support: If you don’t receive a response within 3 business days, Our World Nexus steps in. We hold vendors accountable—period.
Why It Matters
Every purchase on Our World Nexus fuels something bigger: economic empowerment, cultural preservation, and collective progress. Our vendors are more than sellers—they are partners in a shared mission to build wealth and legacy for generations to come.
Our Promise to You
When you choose a product from Our World Nexus, you’re not just making a purchase—you’re circulating power within our communities. Every dollar fuels Black-owned businesses, strengthens local economies, and builds generational wealth across the African Diaspora. This is bigger than shopping—it’s an investment in accountability, quality, and a future where our communities rise together.